M10 RuleSafe

M10 RuleSafe Support

Get help with rule setup, Safety Report findings, activation, billing, or checkout behavior.

Contact support

Email m10support@daelvista.com. You can also open M10 RuleSafe in Shopify Admin and choose Get support from the app actions menu.

What to include

• Your store domain and the approximate time of the issue.
• The rule name, rule type, and whether the runtime shows Active or Inactive.
• The Safety Report finding or customer-facing message you observed.

Never send access tokens, passwords, payment details, customer identities, addresses, or complete cart contents.

Checkout incident

If a valid checkout is unexpectedly blocked, deactivate the active rule set in M10 RuleSafe and include the time and rule name in your support request.

Privacy requests

Where applicable under law, email M10 RuleSafe Support about access, correction, deletion, or another privacy question. Identify the connected store domain and do not include unnecessary customer information.